Privacy Policy
Effective Date: March 5, 2024
Introduction
At MyMembers.io, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services.
Information We Collect
User Information: Names, email addresses, usernames, and passwords.
Billing Information: We partner with Stripe, a third-party payment processor, to securely collect and process payment information. We do not store your credit/debit card details directly.
Website Usage Data: Information on how you interact with MyMembers.io, including IP addresses, page visits, and content interactions.
Subscriber Communications: Messages, support requests, and emails you send us through contact forms or directly to our support team.
Transaction Data: Details related to payments made through MyMembers.io, including amounts, dates, and potentially partial payment card details if provided by Stripe.
How We Use Your Information
Service Provision: To create your account, manage subscriptions, and provide the core functionality of MyMembers.io.
Communication: To send you important updates, newsletters, support communications, and occasional promotional material (you can opt-out of promotional communication).
Site improvement: To analyze how users interact with our website, enabling us to optimize MyMembers.io for a better experience.
Marketing: To provide targeted content and promotions that may be of interest to you.
Payment Processing and Commissions: We use transaction data to facilitate payments between creators and subscribers and to calculate our commissions from successful transactions.
Third-Party Data Sharing
We may share your information with the following categories of third parties:
Analytics Providers: Like Google Analytics, to help us understand website usage and improve our services.
Service Providers: Companies providing email marketing, customer support tools, or other essential services to operate our business.
Stripe: We share necessary billing and transaction information with Stripe, our payment processing partner. Their privacy policy (https://stripe.com/privacy) governs the use of your payment information. Legal Compliance: If required by law, court order, or to fulfill other legal obligations.
Authentication
For secure user authentication, we use Clerk, a robust authentication service designed to simplify secure user management. Clerk provides us with secure authentication mechanisms, including two-factor authentication, single sign-on (SSO), and passwordless login options, to protect your personal information and enhance the security of your account. Clerk's authentication services are fully compliant with the latest security standards, ensuring that your credentials are encrypted and handled following the highest industry security practices. Furthermore, Clerk does not share your authentication data with third parties without consent. For more information on how Clerk handles your data, and for details on their privacy practices, please visit Clerk's Privacy Policy.
Cookies and Tracking Technologies
We use cookies and similar technologies to recognize your browser, remember preferences, and personalize your experience. Your browser settings usually provide options to control or block cookies.
Security of Your Information
We take reasonable measures to protect your information from loss, theft, misuse, and unauthorized access. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
Your Choices and Rights
You have the following rights regarding your information:
Access and Update: You can review and update some of your personal information through your account settings.
Opt-Out: You can opt-out of promotional emails by clicking the "unsubscribe" link at the bottom of those emails.
Deletion: You may request that we delete your account information.
Note: certain data may be retained for legal or record-keeping purposes.
Specific Rights (GDPR, CCPA): If you are in a jurisdiction with specific rights like the GDPR or CCPA, please include more details on how users can exercise those rights.
Children's Privacy
MyMembers.io is not designed for children under the age of 16. We do not knowingly collect personal information from individuals under 16.
Changes to this Policy
We may update this Privacy Policy periodically. If there are significant changes, we will notify you via email or a prominent notice on our website. It is your responsibility to review any updates to this Policy.
Contact Us
If you have questions or concerns about our privacy practices, please contact us at support@mymembers.io.