Effective Date: August 10, 2025
These Terms of Service ("TOS") form a binding legal agreement between you ("Creator," "you," "your") and MyMembers.io ("we," "us," "our") regarding your use of the MyMembers.io platform and related services (the "Service"). By creating an account, accessing, or using the Service, you confirm that you have read, understood, and agreed to be bound by these TOS. If you do not agree, you may not use the Service.
MyMembers.io provides tools for creators to manage subscriptions, process payments, and control access to external services such as Telegram and Discord. We do not guarantee the quality, availability, or outcomes of any creator content or services.
You must provide accurate information during registration and keep your account details updated. You are responsible for all activities under your account. We reserve the right to suspend or terminate accounts at our discretion.
Creators can create and manage subscription tiers with different pricing, content access, and benefits. Subscription renewals and cancellations are managed via your MyMembers.io account. We may modify, suspend, or discontinue subscriptions to protect platform integrity.
Subscriber Data Processing: By using MyMembers.io, you authorize us to process your subscriber data, including subscription history, cancellation patterns, and engagement metrics, for the purpose of providing our services, including Smart Recovery and other retention optimization features. This processing is conducted in accordance with our Privacy Policy and applicable data protection regulations.
By using MyMembers.io, you agree to pay platform service fees, calculated as a percentage of your subscription revenue or other applicable charges. These fees:
- Are invoiced monthly, covering platform services provided during that period
- Will be automatically deducted from your payouts or charged to your stored payment method
- Are due by the 10th of each month to avoid service interruptions
If your fees remain unpaid:
- Your subscription page may be disabled
- Subscription management within your connected groups (e.g., Telegram, Discord) may be paused
- Payouts from your subscribers may be held until outstanding fees are resolved
By accepting these TOS, you authorize MyMembers.io to automatically deduct applicable fees from your payouts or stored payment method.
MyMembers.io offers an optional Smart Recovery service designed to automatically recover cancelled or lapsed subscribers through AI-powered retention strategies. By enabling this service, you acknowledge and agree to the following terms:
Service Description: Smart Recovery utilizes artificial intelligence algorithms to analyze subscriber behavior patterns and automatically execute targeted win-back campaigns when subscribers cancel or fail to renew their subscriptions.
Fee Structure: Smart Recovery operates on a success-based pricing model. You will only be charged a fee when the service successfully recovers a subscriber. The fee is calculated as 20% of the recovered subscription revenue and will appear as a separate line item on your monthly invoice.
Service Activation: Smart Recovery is automatically enabled for all creators as of August 17, 2024. You may disable this service at any time through your account settings. Disabling the service will prevent new recovery campaigns from being initiated but will not affect fees for previously recovered subscriptions.
Recovery Process: The system automatically processes your subscriber history to identify potential recovery opportunities. Recovery campaigns include immediate acknowledgment messages, scarcity-based offers, and personalized re-engagement sequences. You acknowledge that these communications will be sent on your behalf using your brand and messaging.
Performance Metrics: Smart Recovery typically achieves recovery rates of 20-30% of cancelled subscribers. However, actual results may vary based on your specific audience, content type, and market conditions. MyMembers.io does not guarantee specific recovery rates or revenue outcomes.
Data Processing: By using Smart Recovery, you consent to MyMembers.io processing your subscriber data for the purpose of identifying recovery opportunities and executing retention campaigns. This processing is conducted in accordance with our Privacy Policy and applicable data protection laws.
Billing and Invoicing: Smart Recovery fees are calculated monthly based on successfully recovered subscriptions during that period. These fees will be clearly itemized on your monthly invoice as "Smart Recovery Service" with the applicable amount. Fees are due according to the same terms as other platform fees.
Service Modifications: MyMembers.io reserves the right to modify, suspend, or discontinue the Smart Recovery service at any time with reasonable notice. Such modifications may include changes to the fee structure, recovery algorithms, or service availability.
Limitation of Liability: While Smart Recovery is designed to improve subscriber retention, MyMembers.io is not liable for any negative impact on subscriber relationships, brand reputation, or business outcomes that may result from recovery campaigns. You remain responsible for the content and messaging used in your recovery campaigns.
You retain ownership of content you upload. By using the Service, you grant us a license to display, distribute, and adapt your content as required to deliver the Service. MyMembers.io retains ownership of the platform, its code, design, and branding.
You must comply with all applicable laws and platform rules. Prohibited content includes, but is not limited to, material that is illegal, harmful, hateful, or violates intellectual property rights, as well as content restricted by Stripe's Acceptable Use Policy (https://support.stripe.com/questions/acceptable-use-policy?locale=en-GB) and (https://stripe.com/gb/legal/restricted-businesses). We reserve the right to suspend or terminate accounts violating these rules.
Our Privacy Policy explains how we handle your personal data. By using the Service, you consent to these practices.
MyMembers.io utilizes artificial intelligence and machine learning technologies to provide enhanced services, including Smart Recovery. By using these AI-powered features, you acknowledge and agree to the following:
AI Decision Making: Smart Recovery uses AI algorithms to analyze subscriber behavior patterns and automatically execute retention campaigns. You understand that these decisions are made by automated systems based on data analysis and predefined parameters.
Human Oversight: While AI systems handle the execution of recovery campaigns, human oversight is maintained for system monitoring, quality control, and compliance purposes. You may contact our support team to review or modify AI-generated campaign parameters.
AI Transparency: We are committed to transparent AI practices. You have the right to understand how Smart Recovery makes decisions about your subscribers and to request information about the factors that influence recovery campaign execution.
Creators are responsible for handling refund requests from their subscribers. MyMembers.io reserves the right to issue refunds, override creator refund decisions, or withhold payouts to protect users and the platform.
MyMembers.io is committed to transparent billing practices. All service charges, including Smart Recovery fees, will be clearly itemized on your monthly invoices with descriptive line items that specify the service provided and the corresponding charge.
Smart Recovery Invoice Line Item: When Smart Recovery successfully recovers subscribers, the 20% fee will appear on your invoice as "Smart Recovery Service - [Number] recovered subscriptions" with the exact amount charged. This ensures complete transparency regarding what you are paying for and when the service was utilized.
Fee Calculation Period: Smart Recovery fees are calculated based on successfully recovered subscriptions during the billing period (typically monthly). Fees are only charged when the service delivers measurable results, aligning our success with yours.
The Service is provided "as is." We make no guarantees about its availability, reliability, or suitability. We are not liable for any damages resulting from your use of the Service, including direct, indirect, or consequential losses.
You may close your account at any time. We may suspend or terminate your account at our discretion, including for fee non-payment or TOS violations.
We encourage resolving disputes through direct communication. If unresolved, disputes may be addressed through mediation or binding arbitration.
These TOS are governed by the laws of Norway.
We may update these TOS at any time. Material changes will be communicated via email or platform notifications. Continued use of the Service signifies your acceptance of updated terms.
