For members · Account and login
Why is my subscription missing from My Orders?
Short answer
If "My Orders" says "No Active Subscriptions" after you have paid, you are almost always signed in with a different email than the one used at checkout. Subscriptions are tied to the checkout email, so sign out and sign in with that one.
What to check
- Open your payment receipt email from Stripe and see which email address it was sent to. Sign out, then sign in with that email.
- If you paid with Apple Pay, use the email registered to your Apple ID or iCloud account.
- If you have just paid, wait a few minutes. Payment confirmation can take up to 2 minutes, and a backup check runs every 15 minutes.
- Consider whether the subscription has ended. Subscriptions that have already ended are no longer listed in "My Orders".
Past and ended subscriptions
"My Orders" only lists current subscriptions. Ended subscriptions are removed from the list. Your payment receipts from Stripe are in your email, and the creator can also look up your history.
If that does not work
Contact the creator. Their email is at the bottom of their MyMembers page, and they can look up which email your purchase is under.
You can also message member support on Telegram and include your receipt.