Help center
MyMembers help center
MyMembers is the platform creators use to sell access to their Telegram channels and groups. The creator is the seller: subscribers pay the creator directly through the creator's own Stripe account, and MyMembers manages access by sending each member a personal invite and removing members when a subscription ends. These guides answer the questions members and creators ask most.
For members
You subscribed to a creator’s Telegram channel or group and need help with your account, your invite link or a payment.
Account and login
- How to log in to MyMembers as a memberGo to https://mymembers.io/signin and sign in with the email address you used at checkout. An account was created for that email when you paid, so you do not need to sign up first and you do not have a password.
- Why is my subscription missing from My Orders?If "My Orders" says "No Active Subscriptions" after you have paid, you are almost always signed in with a different email than the one used at checkout. Subscriptions are tied to the checkout email, so sign out and sign in with that one.
- How to leave a review for a creatorSign in, open "My Orders" and click "Leave Review" on the subscription. You give a name, a rating from 1 to 5 and a short text, and you can leave one review per page.
- How to change your email or delete your accountMembers cannot change their account email themselves. Ask the creator of the page you subscribed to: they use "Update Email" on your member page. To delete your account, cancel any active subscriptions and then email support@mymembers.io from your account email.
Telegram access
- How to get your Telegram invite link after payingYour join links are in three places: the confirmation page right after payment, the welcome email from MyMembers, and "My Orders" when you sign in at mymembers.io. You do not need the email to join.
- Telegram join link expired or request not approvedEach join link is personal, can be used once with one Telegram account, and expires after 30 days. To get a fresh link, sign in at mymembers.io, open "My Orders" and use "Join Now".
Cancelling and refunds
- How to cancel a MyMembers subscriptionSign in at https://mymembers.io/signin with the email you used at checkout, open "My Orders" and click "Cancel" on the subscription. You will not be charged again, and you keep access until the end of the period you already paid for.
- Why was I charged by MyMembers?A charge that mentions MyMembers is a subscription to a creator's Telegram channel or group. Search your email inboxes for "MyMembers" or a Stripe receipt to see which creator and which email it belongs to, then sign in with that email to see it under "My Orders".
- How to get a refund for a subscriptionRefunds are decided and issued by the creator you bought from, who is the seller. MyMembers is the platform and cannot issue refunds. Contact the creator using the email at the bottom of their MyMembers page.
Billing and payments
- How to change the card on your subscriptionSign in at mymembers.io, open "My Orders" and click "Manage" on the subscription. This opens the secure Stripe billing portal, where you can update or remove your payment method and see your invoices.
- When am I charged, and which payment methods work?Subscriptions renew from the date you subscribed, not by calendar month. You pay through Stripe Checkout, and the payment methods and currency shown on the checkout page are the ones available for that creator and your country.
- How discount codes and free trials workDiscounts are normally applied through a special link from the creator, with a page address ending in ?coupon=CODE, and the reduced price is shown before you pay. If a plan has a free trial, the page shows a badge with the number of free days.
For creators
You sell access to a Telegram channel or group and need help with setup, pricing, members or fees.
Getting started
- How to set up a paid Telegram channel or groupCreate an account at https://mymembers.io/signup, choose "Set Up a Paid Page", connect your Stripe account, create your page with a price, and connect your Telegram channel or group. Payments from your members go directly into your own Stripe account.
- How to connect Stripe to MyMembersIn the onboarding step "Connect Stripe", use the link to create a restricted API key in Stripe without changing any of the pre-filled permissions. Paste the key, which starts with rk_live, choose your country and click "Connect".
- How to add the MyMembers bot to a Telegram channelOpen the "Channels" tab of your page, click "Connect Telegram Channel", add @mymembersadminbot to your channel or group as an administrator with full admin rights, and send the 8-digit activation code as a normal message there.
Members and access
- What happens when a subscriber stops paying?A member whose payment fails keeps access while Stripe retries the payment. When a subscription has ended, MyMembers removes the member from your Telegram channel or group automatically. Subscriptions are checked every 30 minutes.
- How to find and manage a subscriberOpen Subscribers > Members in the side menu, select your page and search by the email the member used at checkout. Click the member to see their subscription, next billing date, channels, links and payments, and to use the Actions list.
- How to refund a subscriberOpen Subscribers > Members, click the member, and in the Payments table click "Refund" on the payment, then confirm in the "Refund Payment" dialog. This refunds the full payment. A refund does not cancel the subscription.
- What is Smart Recovery, and how do I turn it off?Smart Recovery tries to keep members who are about to leave: a member who clicks cancel is offered a discount, and members who have left receive up to three win-back emails with an offer. It is on by default, and you turn it off under "My Pages" > "Manage" > "Smart Recovery".
Pricing and discounts
- How to create pricing plans and tiersOpen "My Pages" > "Manage" > "Pricing" tab and click "Add New Pricing Tier". Set an optional plan name, the price and the billing period, then choose which channels the plan includes under "Channel Access".
- How to offer a free trial, intro price or couponFree trials and first payment discounts are set on a plan in the "Pricing" tab. Coupon codes for new sign-ups are created in the "Discounts" tab, and each coupon has a ready link to your page with the discount applied.
Fees, payouts and tax
- How much does MyMembers cost, and how are fees charged?MyMembers charges a 5% platform fee on each payment you receive, with no monthly fee and no setup cost. Fees are not deducted from each sale: your members pay into your Stripe account, and you are invoiced once a month under "Invoices" in the side menu.
- Who is the seller, and how do payouts and VAT work?You are the seller. Your members pay directly into your own Stripe account, so payout timing, bank details, payout currency and tax settings are all managed in your Stripe dashboard. There is no MyMembers payout threshold.
Page settings
- How to change your page logo, colours and linkOpen "My Pages" > "Manage" > "Customize" to change Page Name, Contact Email, Description, Welcome Message, Brand Color and the logo, then click "Save All Changes". The page link cannot be changed from the dashboard: creator support does it for you.
- How to limit members or delete a pageTo cap a page, open "Manage" > "Customize" > "Limit Maximum Members". The limit is a cap on how many members the page can hold, not a switch that pauses sales. A page can only be deleted when it has no members left.
- What does MyMembers support, and what does it not?MyMembers manages access to Telegram channels and groups only, and member payments run only through Stripe. Discord, WhatsApp, other payment providers, crypto and Telegram Stars are not supported.
General
What MyMembers is, who the seller is and how to reach support.
About MyMembers
- What is MyMembers, and who runs the channel?MyMembers is the platform creators use to sell access to their Telegram channels and groups. Each channel is run by an independent creator, who is the seller and the only one who can answer questions about what the channel contains.
- How to contact MyMembers supportMembers message the support team on Telegram at https://t.me/mymemberssupportbot. Creators message creator support on Telegram at https://t.me/mymemberscreatorsupport. You can also email support@mymembers.io.
Still stuck?
- Members (buyers)Message the support team on Telegram. Include the email you paid with and the name of the creator's page.t.me/mymemberssupportbot (opens in a new tab)
- Creators (sellers)Message creator support on Telegram. Include your page name.t.me/mymemberscreatorsupport (opens in a new tab)
- Emailsupport@mymembers.io
Questions about a channel's content, and refund requests, go to the creator who runs the channel. Their contact email is at the bottom of their MyMembers page.