How to refund a subscriber
Short answer
Open Subscribers > Members, click the member, and in the Payments table click "Refund" on the payment, then confirm in the "Refund Payment" dialog. This refunds the full payment. A refund does not cancel the subscription.
Refund a payment
- In the side menu open Subscribers > Members and select your page.
- Search by the member's checkout email and click the member.
- In the Payments table click "Refund" on the payment.
- Confirm in the "Refund Payment" dialog. The full payment is refunded.
Partial refunds
For a partial refund, use "View in Stripe" on the payment and refund from your Stripe dashboard.
Cancel separately
A refund does not cancel the subscription. If the member should not be charged again, use "Cancel Subscription" in the Actions list. "Cancel immediately" removes the member right away, with no automatic refund.
Duplicate payments
A member who paid twice often has two subscriptions under two different emails, for example one paid by card and one with Apple Pay. Search for both emails, refund the duplicate payment and cancel the extra subscription.
Who decides on refunds
You do. You are the seller, so you handle refund requests from your subscribers and decide whether to grant them. MyMembers does not decide refunds. When you issue a refund from your dashboard, it is carried out on your Stripe account on your instruction.
Chargebacks and payment disputes are raised against your Stripe account and are yours to answer.