For members · Billing and payments

When am I charged, and which payment methods work?

Short answer

Subscriptions renew from the date you subscribed, not by calendar month. You pay through Stripe Checkout, and the payment methods and currency shown on the checkout page are the ones available for that creator and your country.

When you are billed

If you join on the 24th, a monthly plan renews on the 24th of the next month. "My Orders" shows the next date as "Auto-renews" followed by the date.

If the plan started with a free trial, "My Orders" shows "Free period ends" with the date. After that the plan renews at the normal price unless you cancel before.

A one-time payment does not renew, so there is no next billing date and nothing to cancel.

Payment methods and currency

Payments are processed by Stripe Checkout. Cards are always the standard option. Other methods appear at checkout only if they are available for that creator and your country.

Crypto and Telegram Stars are not supported. If the method you need is not shown at checkout, it is not available for that page.

The currency is the one the creator chose for the page.

If a renewal payment fails

You keep access while the payment is retried. If payment still fails, the subscription ends and you are removed from the channel automatically. Update your card under "My Orders" > "Manage" before it ends, or subscribe again afterwards.

Receipts and invoices

Stripe sends a payment receipt to the email used at checkout. You can also see your invoices by clicking "Manage" on the subscription in "My Orders".

Still stuck?

Questions about a channel's content, and refund requests, go to the creator who runs the channel. Their contact email is at the bottom of their MyMembers page.

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