How to cancel a MyMembers subscription
Short answer
Sign in at https://mymembers.io/signin with the email you used at checkout, open "My Orders" and click "Cancel" on the subscription. You will not be charged again, and you keep access until the end of the period you already paid for.
Cancel in three steps
- Sign in at https://mymembers.io/signin with the email you used at checkout.
- Open "My Orders" in the side menu.
- Click "Cancel" on the subscription, then confirm with "Cancel subscription".
You may be shown a one-time discount offer first. To continue cancelling, choose "No thanks" and then "No thanks, cancel now".
After cancelling, the card shows "Cancels" with the date your access ends.
Leaving the Telegram channel does not cancel
Leaving or being removed from the Telegram channel does not cancel the subscription, and you will keep being billed. Cancel under "My Orders" > "Cancel".
If there is no Cancel button
The "Cancel" button is only shown for recurring subscriptions that are still set to renew. It is not shown when the purchase was a one-time payment (nothing renews, so there is nothing to cancel), when the subscription is already set to cancel (the card shows "Cancels" with a date), or when the subscription has already ended.
"Manage" opens the Stripe billing portal for payment details. To cancel, use the separate "Cancel" button on the "My Orders" card.
If the subscription is not listed at all, you are probably signed in with a different email than the one you paid with. Sign in with the checkout email. For Apple Pay, that is your Apple ID or iCloud email.
Undo a cancellation
Members cannot undo a cancellation themselves. Before the end date, ask the creator to use "Revert Cancellation" on your member page. After the end date, subscribe again on the creator's page.
If that does not work
Message member support on Telegram with the email you paid with and the creator's page name, or ask the creator to cancel it for you from their dashboard.