How to get a refund for a subscription
Short answer
Refunds are decided and issued by the creator you bought from, who is the seller. MyMembers is the platform and cannot issue refunds. Contact the creator using the email at the bottom of their MyMembers page.
Ask the creator for a refund
- Open the creator's MyMembers page and scroll to the bottom, where their contact email is shown ("You can contact the seller at ...").
- Email the creator. You can also reply to the welcome email you received after paying, which goes to the creator.
- Include the email you paid with and the date of the charge.
Why the creator decides
The creator is the seller of the subscription. You paid the creator directly through the creator's own Stripe account, so only the creator can return the payment.
Stop future charges
A refund does not cancel the subscription. If you do not want to be charged again, cancel under "My Orders" > "Cancel". You keep access until the end of the period you already paid for.
If you paid twice
Check "My Orders" for two subscriptions, possibly under two different emails. Ask the creator to refund the duplicate payment and cancel the extra subscription.
If the creator does not respond
Message member support on Telegram with your receipt, the email you paid with and the name of the creator's page.