For members · Billing and payments
How to change the card on your subscription
Short answer
Sign in at mymembers.io, open "My Orders" and click "Manage" on the subscription. This opens the secure Stripe billing portal, where you can update or remove your payment method and see your invoices.
Update or remove your card
- Sign in at https://mymembers.io/signin with the email you used at checkout.
- Open "My Orders" in the side menu.
- Click "Manage" on the subscription.
- In the Stripe billing portal, update or remove your payment method. Your invoices are listed there too.
If the button says "Manage (Unavailable)"
Contact the creator, whose email is at the bottom of their MyMembers page, or message member support on Telegram.
What happens if a renewal payment fails
You keep access while the payment is retried. If payment still fails, the subscription ends and you are removed from the channel automatically.
To keep your place, update your card under "My Orders" > "Manage" before the subscription ends. If it has already ended, subscribe again on the creator's page.
Manage is not Cancel
"Manage" is for payment details. To stop a subscription, use the separate "Cancel" button on the "My Orders" card.